The 2023 Subaru Love Promise Customer and Community Commitment Award

The 2023 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2023 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Louis Thomas Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Humane Society of Parkersburg

Jefferson elementary school

Salvation Army

WVU Medicine/Camden Clark

Did Louis Thomas Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Louis Thomas Subaru

Subaru and Louis Thomas Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Subaru Loves to Help - Andy T

This winter we were able to help out "House to Home," a daytime shelter that provides resources and assistance to homeless and marginally housed individuals in Parkersburg. We delivered 500 pairs of socks, one of the most requested items by shelters. No one should be without basic daily needs, no matter the circumstances.

Louis Thomas Subaru
Subaru Loves to Help

Sharing the Christmas Love - Andy T

Every Christmas we try to share the love with those in our community who need it the most. This year we had Santa's helpers Kathy and Maria do some shopping for us. They picked out some great gifts and dropped them off to our local Salvation Army.

Louis Thomas Subaru
Sharing the Christmas Love

Ruby's Long Journey - Gary M

Through our partnership with Louis Thomas Subaru, Humane Society of Parkersburg (HSOP) hosted three weekend adoption events throughout the month of October. We were able to successfully adopt 179 pets during the month thanks to Louis Thomas Subaru and Subaru Loves Pets. One adoption success story was Ruby. She scored big during her October adoption. Ruby arrived at the shelter in July when her current owners were moving and unable to take the dog with them. Ruby was a Rottweiler-Shepherd mix and just a little over a year old. Ruby had some difficulty settling into the shelter environment and had a lot of puppy energy in her and staff had several bruises from her play. After having several adopters look at her and make no connection we were able to place Ruby into a foster home. Ruby met her foster on July 11 (7-11 Day) when she was participating in an event with our local convenience store. The foster described meeting Ruby as “love at first sight.” During and after the event the adopter learned the issues Ruby was having at the shelter, she applied to foster Ruby with no intention of adopting her. Ruby had been on medicine to help calm her down, but after entering the foster she was weaned off the medication and adapted to the ne home very well. On October 17, Ruby had a meet and greet with a potential adopter at the shelter and after that meet and greet did not go well, the foster made the decision to adopt Ruby and make her a permanent part of the family. After the adoption, Ruby’s new owner indicated that Ruby has continued to open up and is settling into what was her former foster home-she is now in her forever home. Ruby’s story truly is a love story-we are so happy that she found the perfect foster family for her. In addition to these adoption events, in conjunction with ASPCA, Subaru Loves Pets, Louis Thomas Subaru and Humane Society of Parkersburg, we also held a FREE vaccine clinic for dogs and cats on October 22, which is #Make a Dog's Day. During this event we were able to provide 884 services to 306 dogs and cats. These services included free vaccines to protect these animals against the most disease like Lyme Disease and Feline Leukemia, among others. Lou and Andy Thomas were both great to work with and brought a vehicle to our facility for use on #Make a Dog's Day and both were at the ready to help in any way needed during these events. Louis Thomas Subaru has once again proven to be a great partner for HSOP.

Humane Society of Parkersburg
Ruby's Long Journey

Subaru Loves Learning - Andy T

Teachers spend an average amount of $750 out of pocket on classroom supplies. Adopting classrooms is just one of the ways we are doing even more this year to make a difference.

Louis Thomas Subaru
Subaru Loves Learning

Subaru Loves to Care - Andy T

“We have been so lucky to have these blanket donations from Lou Thomas and his team at Thomas Subaru to provide to our patients for several years. Being able to hand our patients a warm blanket to keep with them through their treatments is just one way we help to provide added care and comfort during such a difficult time. I’ve been privileged to see the smile on their faces over the years and I look forward to it again with this generous donation. We often have patients who have to bring their small children with them to their appointments and giving them an art box helps to keep them entertained and occupied. In a way, it provides a little distraction from the reason they are here.” Jo Hendershot, APRN, FNP-BC WVU Cancer Institute at Camden Clark They donated over 80 blankets and 30 art kits L-R Sabir Hussain, MD – Sumaira Shafi, MD -Jeff Ryckman , MD, Gabor Altdorfer, MD and Lou Thomas, Owner, Lou Thomas Subaru

Subaru Loves to Care

Share The Love - Lou T

We are honored to announce as this years event comes to an end, we will be donating $29,560 to our local Salvation Army. This wouldn’t be possible without the continued love and support of our loyal customers. Thank you for helping making a difference in our community.#SubaruOfAmerica #ShareTheLove

Louis Thomas Subaru
Share The Love

Weekly Recycling Run! - Lou T

Joe & Wes making their weekly run to the Parkersburg recycling center! We recycle all of our left-over boxes and plastics from the Parts & Service and other parts of the dealership!

Weekly Recycling Run!

Secret Santa! - Lou T

Well it doesn't look like a sleigh with Santa and his helpers ready to take flight, but it is a Outback with Lou, Joe and Wes ready to take a drive to the Parkersburg Salvation Army. At least playing Santa!!!

Secret Santa!

Secret Santa - Lou T

Well it doesn't look like a sleigh with Santa and his helpers ready to take flight, but it is a Outback with Lou, Joe and Wes ready to take a drive to the Parkersburg Salvation Army. At least playing Santa!!!

Secret Santa

Subaru Loves To Care - Lou T

Lou, Joe, and Wes delivering blankets and socks to the Mid Ohio Valley Fellowship home.

Subaru Loves To Care